Douglas Pharmaceuticals

The results

The Learning Team not only saves the business money but earns money for the first time and wins awards.

Pre-COVID-19, every time a new product was put to trial, members of the Douglas Pharmaceuticals team would travel globally to deliver learning programmes. When COVID-19 struck, and with travel restrictions, this was no longer a viable option. Additionally, the team couldn’t expect people to attend virtual learning classrooms which could potentially last 8–10 hours a day.

These constraints meant they were losing $100,000 every month – with a predicted delay of 6 months potentially costing the business $600,000.

Pivoting quickly using Chameleon Creator the team worked closely with their SMEs to create 10 modules in one month. This online learning was a huge success. The Learning Team not only saved the business from losing the $600,000, but they also saved on travel costs.

For the build of the modules, the Learning Team internally charged the Research & Development Team $60,000. This meant it was a profit centre for the first time in the company’s history.

From that initial successful project, the Learning Team and Douglas Pharmaceuticals have come a long way with their learning. They’ve trained more SMEs to develop their own learning and the Nutraceutical Team is also using the tool – which means that approximately 5,000 pharmacists have also seen, and enjoy, Chameleon Creator.

Their NPS internal satisfaction score went from 3.2 to 9.4 – a massive jump of almost 300%. The Learning Team also won two internal performance awards reflecting the value they’ve added to the organisation since revolutionising their learning with the help of Chameleon Creator.